What is included in warranty?

Modified on Wed, 02 Aug 2023 at 01:37 PM

  • All massage chairs (excluding Open Box models) come with Standard Warranty, which covers 1 year of full service* followed by 2 years of parts.
  • If you purchased 1 year Extended Warranty, 2 years of full service followed by 2 years of parts will be covered.
  • If you purchased 2 year Extended Warranty, 3 years of full service followed by 2 years of parts will be covered.

*Full service covers the cost of both parts and labor.

What is NOT covered by warranty?

  1. Any shipping expenses incurred. Transportation damage; theft; abuse; neglect; vandalism.
  2. Damages incurred due to shipping and handling, dropped products, improper installation, and/or unauthorized repairs do not constitute a defect under warranty.
  3. Modifications or altered conditions of the original product, improper use of electrical/power supplies, electrical disturbances and power surges.
  4. Malfunctions due to improper use as well as unreasonable use or maintenance including failure to follow operating instructions.
  5. Any environmental conditions (examples: fire, floods, rust, corrosion, sand, dirt, windstorms, hail, earthquakes, and/or tornadoes) or any other exposure to weather conditions.
  6. Normal wear and tear including Velcro or zipper malfunction, or tears in any fabric covering by abuse. Failures or attached points in stitching, Velcro, and zippers do not constitute as a defect for warranty.
  7. Softening/hardening of foams and filling composites in pillows and pads; Fading, wear, and pilling of fabrics do not constitute a defect under this warranty as those items naturally change with use.
  8. Natural patterns and grains and variations in leather do not constitute as a defect under warranty, as no two pieces of fabric are identical.
  9. Warranty shall not apply if the product has been damaged physically, whether intentionally or due accident or neglect: including stains, fluids, mold, water damage, animal damage, cuts, burns or is otherwise unsanitary, damaged or soiled.
  10. Products used in commercial or corporate settings.
  11. Products purchased from unauthorized dealers.

All warranties begin on the date of purchase. At our discretion, we will repair or replace any defective part within a reasonable time frame.

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